Frequently Asked Questions
Everything you need to know about shopping at CoolGeek
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do your gadgets come with a warranty?
Yes, all electronics and hardware sold on CoolGeek include a standard 12-month manufacturer warranty against defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are the products on CoolGeek authentic?
We pride ourselves on sourcing directly from authorized distributors and manufacturers. Every item in our store is guaranteed 100% authentic.