Returns & Exchanges

At CoolGeek, we want you to be completely satisfied with your tech gear, which is why we offer a hassle-free 30-day return policy for all eligible items. If your purchase doesn't meet your expectations, our streamlined process ensures a quick resolution so you can get back to your projects.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original boxes.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location and keep your tracking receipt for your records.

• 4.
  Receive Your Refund

  Our team will inspect the returned gear within 3-5 business days of arrival, and your refund will be automatically applied to your original payment method.